Terms and Conditions

General Policy

JJ's Plaice Ltd understands that your privacy is important to you and that you care about how it is used and shared online. We respect and value the privacy of everyone who visits Our Site and therefore (subject to the limited exceptions in section 5, below) do not collect information about you unless you contact us (in which case, see section 4, below). Any information we do collect will only be used in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.
Subject to section 4.3, Our Site does not collect any data from you unless you contact Us via an email link which is included on Our Site. We do not place cookies on your computer, nor do We use any other means of data collection. From emails We may collect your name, your email address and any other information which you choose to give us. Our Site automatically collects the following (non-personal) data: Your IP Address. We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.

Refund Policy

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the goods or will refund you in accordance with clause 9.3 if payment has already been made. This might be because what you have ordered is out of stock, because we have identified an error in the price or description of the items ordered or because we are unable to meet a collection time you have specified. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number if you contact us about your order. Our Site is solely for the promotion of our goods in the UK. Unfortunately, we do not accept orders from customers outside the UK.

Contact Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by post JJ's Plaice Ltd 21 Market Place, Stevenage SG1 1DH Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you (as under section 11, above).